![]() ![]() To plan and execute events, large and small. #trial-pandora, #trial-tmobile, #trial-nvidia #ext-splunk-sourcegraph, #ext-indeed-management, #ext-video-prodĮXTERNAL communication with companies considering Sourcegraph To connect with EXTERNAL customers, consultants, etc. #customer-ibm, #customer-databricks, #customer-salesforceįor conversations about prospective customers. #location-bayarea, #location-london, #location-nycįor sourcegraph teammates to discuss important issues related to that customer. Stands for “working group” For cross-functional teams working together.įor teammates in the same location to connect. #announce-company, #announce-sales, #announce-eng #ask-sales, #ask-marketing, #ask-people-teamįor important announcements your team needs to know. To ask questions or find information from other teams or departments. If you see find a channel that does not follow these, request to rename it in #ask-it-tech-opsįor teams to coordinate work and activities among themselves. To help with navigation and discoverability, follow these naming conventions for channels. Exception requests will be reviewed and approved on a case-by-case basis. We have no way to know when new channels requiring an exception are created. Important: You must notify Tech Ops (in #Tech-Ops) when you create a new channel requiring an exception to the default 180-day rule (even if it falls into an existing exception).To enforce this, only 180 days of Slack activity in public channels is retained. Slack is not a source of truth which means important updates that may be shared in Slack should be reflected in a source of truth. Read on for best practices and processes we follow as a company. All teammates are encouraged to join the following company-wide channels to stay informed on news happening across the company. While Slack isn’t a source of truth, it is an important internal communication tool that helps us stay connected and informed. Learn more about how you can configure your Queue in Setting up a Slack Queue.We use Slack for team chat and real-time announcements. Your Request Channel configuration is based on how you've configured the Halp Queue that the Request Channel is connected to. A confirmation message will appear, letting you know your new Request Channel is ready, along with the name of the Queue it has been mapped to.Īny user who is a member of this Request Team will be able to create a ticket via the Assist slash commands ( /assist, /helpdesk, and /support) or using □ emoji (if you've enable all users to create tickets from emoji reactions in your General Settings) Request Channel Configuration.In other words, when users come to this channel looking for help, and a ticket is created, which Queue should that ticket land in? You'll receive a private message in the Slack channel from Assist (as seen below) asking you to select the Queue this Request Channel should be mapped to, then click "Save".Select (or create) a public channel in Slack where you would like requesters to go when seeking help.If your team currently only receives requests for help through email, direct messages, and/or ticket portals, Option 1 on this doc might be better suited to your companies work style. If you don't already have this type of usage in Slack, this might create more confusion in the early days. This would be a perfect place to add Assist and setup a Request Channel. For example, you might have an IT Support channel where everyone goes to get IT Support. ![]() ![]() In these cases, it's already a norm for people go to specific channels seeking help. Tips for success Request Channels work best for orgs that already utilize cross-functional, public Slack channels where anyone can ask certain teams for help. ![]()
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